I appreciate that a small investment allows for a deposit — enabling me to manage my wallet and enjoy the game without stress. Your profile has been blocked at your own request, as per our records. To begin with, it's important to highlight that GG.Bet operates legally and holds a complete license in accordance with existing regulations. We regret to learn about your experience and wish to clarify what happened.
Información de la compañía
Instead they simply blocked my new account with my money. I recommend carrying out a personal data check immediately after registering, otherwise you will have to wait a long time to withdraw the money. I tried several games and liked the experience of interacting with the site. Just that it has been done and I must just patiently wait–like a fool– for this money that will seemingly never come. We understand that this may be disappointing, but these rules are in place to ensure fairness and security for all users of our platform. Ggbet Casino behaved as if it did not have a license (First they took 6 euros from me claiming that I have multiple accounts), When during the dispute I gave extensive explanations and when Goru Casino asked for evidence they never contacted me about the dispute.
- All procedures, including KYC checks, account restrictions, and withdrawal processing, are carried out strictly in accordance with applicable laws, regulatory standards, and the platform’s Terms and Conditions.
- Be aware that due to the processing procedures of banks and payment providers (along with regulatory requirements), withdrawal times may differ. We take these issues very seriously and intend to investigate your situation thoroughly.
- I recommend carrying out a personal data check immediately after registering, otherwise you will have to wait a long time to withdraw the money.
Details regarding the company
I wrote to the support chat, explained the situation and asked to merge my accounts. I created an account (but after the deposit I remembered that I already have an account at this casino), which I registered several years ago. As a result, the site admitted the error and I received my winnings. I had an unpleasant experience on this site when the payment I requested did not reach my wallet. Withdrawal of money – as luck would have it. Since then I periodically play — but do not spend a lot of money, keep myself in control.
Data about the organization
Your withdrawals may take up to 5 business days (as communicated by our Support Team), with the countdown starting from the next business day following submission. While some requests might appear odd, they are exclusively focused on maintaining the security of accounts and transactions. Additionally, we examined your account information and can confirm that your withdrawal funds were processed and disbursed the day after the withdrawal request was made. We value the time you spent sharing such comprehensive feedback regarding your experience.
It saddens us that you hold this view of our services. We assure you that all games offered on our site are fair, as they come from licensed software providers. In your specific situation, the processing GGBET only took a few hours. Furthermore, our Support Team did explain the reason behind your account restriction. My access to live chat was even cut off; this company is terrible. I am fully verified, having submitted a selfie, mobile number, email, and ID photos, yet my withdrawals have been in "New" status for 13 days now. While there is a cap on the withdrawal amount — there are no restrictions on the number of withdrawals. GGBET provides a diverse array of games, along with options for betting on both sports and e-sports.
Company-related information
We apologize if this caused any inconvenience and appreciate your patience during this time.The processing time for withdrawals depends on several factors, including the amount being withdrawn and external factors such as your payment provider’s processing speed. I have requested a withdrawal several times, but with a long waiting time, but the funds have always been paid out. You can deposit in seconds, but when it’s time to get your money back, you’re ignored or fed copy-paste excuses for weeks.Having to wait over 20–25 days (or longer) for a payout is ridiculous and completely unprofessional. I make big win and wait withdrawn 10 work days.every day customer service write soon as possible.Its passed a month and i still wait wuthdrawn. .very dissapointing and non-professional. .They still hold my money and every time they explain that they checked. We understand that receiving similar updates can be frustrating, especially while you are waiting for your funds.Your feedback regarding both the withdrawal speed and our communication has been noted and will be taken into consideration as we continue working to improve our services. We are sorry to hear that your experience with our customer support and the withdrawal process has not met your expectations.Please note that withdrawal requests may occasionally require additional processing time due to verification procedures (payment provider processing), and regulatory requirements.
- We hope you relish your winnings and anticipate delivering the best experience possible on our platform.
- However (after a thorough investigation), it has been determined that there have been clear violations of the site's policies, which have led to your account being blocked.
- Please don’t worry, your request is in the processing queue and will be completed as soon as it reaches its turn.We would also like to clarify that this is not a delay, but part of our standard processing procedures.
We’ve reviewed your account and can confirm that you currently have several withdrawal requests in progress. These measures are necessary to ensure the security and integrity of all financial operations.Additional checks may sometimes be carried out without fixed timelines, as they are required to confirm all transaction details and ensure account security.Thank you for your patience and understanding. Please do not attempt to register a new account, as it will also be blocked.Thank you for your understanding. This account cannot be unblocked, and you will no longer be able to use our services.
I should deposit 4 days prior.Of course as i am typing this and i still dont have my money in the account.Worst experience and customer support ive seen so far.They could at least inform me of this "minor"delay prior to depositing. According to our rules, if an account is blocked due to a violation of the rules, any funds remaining in the account are also blocked and cannot be withdrawn. But when that day came and I managed to win about 9k euros, the account was automatically blocked. We hope you enjoy your winnings and look forward to providing you with the best possible experience on our platform.
Each of them is being processed in full compliance with our Rule 8.3.1, which states that the processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and internal security checks.These verifications are an essential part of ensuring the safety and integrity of all transactions on our platform. 3x times KYC and now after sucessfull KYC waiting since 10 days. In deposit nearly 1k.win in total 670€.